Shipping & Delivery Policy

House of Zana Workwear

At House of Zana Workwear, we aim to make ordering workwear, uniforms, scrubs and other clothing as straightforward as possible, wherever you're based.

We dispatch orders from the United Kingdom and offer tracked international delivery to supported destinations.

This policy explains our delivery charges, free shipping thresholds, estimated delivery times and what to expect when ordering from overseas.

1. Delivery charges

Our delivery charges depend on your delivery country and the value of your order.

All thresholds are expressed in GBP (£). If you shop in another currency, the amount displayed at checkout may be converted into your local currency.

Free delivery is applied automatically when your order qualifies. You do not need a discount code.

The delivery charge applicable to your order will be displayed at checkout before you complete your purchase.

The European delivery region refers to destinations included in our European shipping zone, which may include countries outside the European Union.

2. Estimated delivery times

We aim to process and dispatch orders as promptly as possible.

Our currently configured international delivery estimates are:

UK delivery estimates will be shown at checkout where available.

A business day generally means Monday to Friday, excluding applicable public holidays.

Delivery estimates are not guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier operations, customs clearance and circumstances outside our reasonable control.

Where an order cannot be delivered within an agreed timeframe, we will contact you and explain your available options and statutory rights.

3. Order processing and dispatch

Orders are prepared at our UK fulfilment location:

House of Zana Workwear
Unit 9, Mandale Park
Urlay Nook Road
Eaglescliffe
Stockton-on-Tees
TS16 0TA
United Kingdom

Orders placed on weekends or public holidays may not begin processing until the next working day.

Some products may require additional preparation or have different availability. Where applicable, this will be communicated before purchase or as soon as we become aware of a delay.

Processing time is the period before an order leaves our premises. Transit time begins once the delivery carrier has collected your parcel.

4. International delivery

We deliver internationally to destinations supported by our checkout and delivery partners.

International orders are dispatched from the United Kingdom. Depending on the destination, parcels may pass through customs and local delivery networks before reaching you.

Please ensure your delivery address, postcode, contact details and any required customs information are accurate.

If delivery to your selected destination is unavailable, the checkout will not offer a delivery service for that address.

5. Customs duties, import taxes and additional charges

International orders may be subject to import duties, local taxes, customs clearance charges or other government-imposed fees.

These charges are separate from our standard delivery charges unless they are expressly included in the amount paid at checkout.

Where charges have not been prepaid, the customer may be required to pay them to the relevant customs authority or delivery provider before the parcel can be released.

We recommend checking the import requirements in your destination country before ordering.

Any applicable charges and responsibilities will be determined by the destination country's rules and the customs arrangements for your shipment.

6. Tracking your order

Where a tracked delivery service is used, tracking details will be provided once available.

You can use these details to follow your parcel through the delivery network. International tracking may not update continuously while a parcel is undergoing customs clearance or transferring between delivery partners.

7. Delayed or missing deliveries

If your parcel has not arrived within the estimated timeframe, please contact us at order@houseofzana.uk with your order number.

We will review the tracking information and, where necessary, investigate the delivery with the carrier.

If an order is lost or cannot be delivered, we will work with you to arrange an appropriate resolution in accordance with your consumer rights.

8. Incorrect addresses and unsuccessful delivery attempts

Please check your delivery information carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to correct it before dispatch, although changes cannot always be guaranteed.

If a parcel is returned because the delivery address was incorrect, incomplete or the parcel was not collected, we will contact you to discuss redelivery or other available options.

Any additional redelivery charge will be explained before it is incurred and will only be applied where permitted by law.

9. Delivery restrictions

Certain destinations, products or addresses may be subject to restrictions imposed by delivery carriers, customs authorities or applicable laws.

We reserve the right to decline or cancel an order where delivery would be unlawful or cannot reasonably be completed. If we cancel an order before fulfilment, we will refund the amount paid.

10. Contact us

If you have questions about delivery charges, international shipping, tracking or an existing order, please contact:

House of Zana Workwear
Email: order@houseofzana.uk
Address: Unit 9, Mandale Park, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0TA, United Kingdom.

We are happy to help with delivery enquiries before and after you place an order.