Shipping policy
At House of Zana Workwear, we are committed to providing a seamless and reliable delivery service for your workwear needs. Please take note of our delivery policy details:
1. Order Processing:
- We aim to process orders within 1 business day from the date of purchase.
- Customised or personalised items usually require an additional 1-4 working days processing time.
2. Shipping Destinations:
- For orders outside of The UK, please be aware that additional customs duties and taxes may apply.
3. Tracking Information:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Use the provided tracking number to monitor the status and estimated delivery date of your package.
4. Delivery Address:
- Ensure accurate delivery information is provided during checkout.
- We are not responsible for items delivered to incorrect addresses due to customer error.
5. Delivery Issues:
- If there are any issues with your delivery, please contact our customer service team at email: order@houseofzana.uk / Whatsapp +44 7418 626474 / Instagram @houseofzanaworkwear. We will investigate and work to resolve the matter promptly.
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If your order fails to arrive due to courier-related issues, you must notify us within 6 days of dispatch. This allows us to take the necessary steps to track your parcel and resolve the issue effectively.
6. Delays:
Unforeseen circumstances such as extreme weather conditions or carrier delays may impact delivery times. We appreciate your understanding in such situations.
7. Returns and Refunds:
Please refer to our Returns Policy for information on returning items and obtaining refunds.
8. Contact Information:
If you have any questions or concerns regarding your delivery, feel free to contact our customer service team at email: order@houseofzana.uk / Whatsapp +44 7418 626474 / Instagram @houseofzanaworkwear.
