Terms of service

1. Introduction
Welcome to House of Zana Workwear. By purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

2. Ordering and Payment

• All orders are subject to availability.
• Prices are listed in local currency and include applicable taxes.
• We accept major credit cards, debit cards, and other payment methods as specified at checkout.
• Full payment must be made at the time of purchase, otherwise for team orders please contact order@houseofzana.uk.

3. Shipping and Delivery

• We aim to dispatch orders within 1 working day.
• Delivery times may vary depending on location and shipping method.
• House of Zana Workwear is not responsible for delays caused by external factors (e.g., customs, weather).
• If your order fails to arrive due to courier-related issues, you must notify us within 6 days of dispatch. This allows us to take the necessary steps to track your parcel and resolve the issue effectively.
• Shipping costs are calculated at checkout and are non-refundable.

4. Returns and Exchanges

• We accept returns and exchanges within 14 days of delivery, provided items are unused and in perfect condition. Please see Refund and Returns Policy.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We aim to process refunds within 2 working days after receiving the returned item at our HQ.

5. Product Quality and Warranty

• Our scrubs are crafted to the highest quality standards.
• Any manufacturing defects must be reported within 5 days of delivery for a replacement or refund.
• Normal wear and tear are not covered under warranty.

6. Ethical and Sustainable Commitment

• We prioritise ethical production and sustainable materials.
• By purchasing from us, you support responsible manufacturing and eco-friendly practices.

7. Privacy and Security

• Your personal information is handled in accordance with our Privacy Policy.
• Payment information is securely processed through encrypted systems.

8. Limitation of Liability

• House of Zana Workwear is not liable for indirect or consequential damages arising from product use.
• Our total liability is limited to the amount paid for the product.

9. Changes to Terms and Conditions

• We reserve the right to update these terms at any time.
• Continued use of our website and services constitutes acceptance of any changes.

10. Contact Information
For questions or support, please contact us at:
email: order@houseofzana.uk / Whatsapp +44 7418 626474 / Instagram @houseofzanaworkwear.

14th March 2025